Privacy Policy.

01Who we are

EMA Catering Ltd ("EMA", "we", "us", "our") is a London family-run catering company registered in England and Wales. Our registered address is 149-151 Copeland Road, London SE15 3SN. We operate the website at emacatering.co.uk and any subdomains operated by EMA.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, EMA is the data controller for the personal data we collect through this website and our operations.

02Information we collect

We collect personal data you provide when you fill in forms on our website, contact us by phone or email, apply for a job, or engage with us about a catering enquiry. This may include:

• Name, company name, email address and phone number
• Event details — date, location, expected footfall, type of event, cuisine preferences
• Job application data — CV, right-to-work status, availability, references
• Partnership enquiry data — organisation, role, intended contract scope
• Anonymised usage data via cookies and analytics tools (see Section 05)

03How we use it

We use your personal data to respond to your enquiry, provide quotes, negotiate contracts, deliver catering services, process job applications, manage partnerships and meet our legal and tax obligations. We rely on the following lawful bases under UK GDPR:

• Legitimate interests for responding to enquiries and managing the catering relationship
• Performance of a contract for delivering catering services and managing employment
• Legal obligation for tax, accounting, food hygiene and employment records
• Consent for analytics cookies (see Cookie Policy)

04Who we share with

We never sell your personal data. We share data only with trusted third parties who help us operate, including:

• Email and CRM service providers (for sending and managing communications)
• Cloud hosting and form-submission providers (for processing form submissions)
• Accountants, lawyers and insurers (where legally required)
• Recruitment platforms (if you've applied through a third-party site)

05Cookies & analytics

We use cookies and similar technologies to make this website work and to understand how visitors use it. You can choose which categories of cookies to allow via the cookie banner shown on your first visit. For full details, please see our Cookie Policy.

06Data retention

We retain personal data only as long as needed for the purpose it was collected, or as long as legally required. Typical retention periods:

• Quote enquiries — 2 years from last contact
• Partnership and contract data — 7 years from end of contract (legal/tax obligation)
• Job applications — 12 months after the role closes (unless you've asked us to keep your CV on file)
• Analytics — anonymised data retained for up to 26 months

07Your rights

Under UK GDPR you have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Restrict or object to how we use your data
• Request portability of data you've provided to us
• Withdraw consent for any consent-based processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, email us at emine@emacatering.co.uk and we'll respond within 30 days.

08Contact us

For any privacy or data protection questions, contact EMA Catering Ltd at:

You can also contact the Information Commissioner's Office (ICO) at ico.org.uk if you believe we've handled your data improperly.